FAQ

Processing your order, manufacturing the products, and delivery require our team a period of 10 to 15 working days. We make every effort to ensure that you receive your order as quickly as possible, without compromising on the exceptional quality of our products.

Yes, you can track the progress of your order by going to the 'Package Tracking' page.

If your order includes multiple items, it's possible that they may be shipped separately depending on available inventory and shipping warehouses. Don't worry, your package will arrive soon.

Deliveries to French Overseas Territories are generally longer (between 30 and 60 days) in order to remain financially accessible. An additional shipping cost will be required for the following countries: Guadeloupe, French Guiana, Reunion Island, Martinique, Mayotte, New Caledonia, Saint Barthélemy, Saint-Pierre-et-Miquelon, Saint Martin, Wallis and Futuna, and French Polynesia.

Yes, as long as you have not received the shipping confirmation email, you can modify your order.

Yes, as long as you have not received the shipping confirmation email, you can cancel your order.

Yes, we give you the option to return your package within 14 days from the date of receipt. Here are the conditions:

- The item must be returned in its original condition (new).

- It must be returned in its original packaging.

- Contact us by email to get the return address and the required form.

You can then receive a full refund or exchange, depending on your choice. The return costs are the responsibility of the customer.

Your security is our priority: our website only offers secure and guaranteed safe payment methods.

We accept:

Credit cards

Debit cards

Our online payment services: Paypal*Stripe**Paypal

- As a bank within the European Union, PayPal offers you more than 10 years of experience in secure online payments.

It's simple, fast, free, and recognized worldwide for its efficiency.

*Stripe is a global payment platform. It supports over 150 local and global payment methods (Mastercard, Visa) to give you the most payment options.

Your bank details or credit card information will not be shared with us. All payments are protected by our 128-bit SSL encrypted payment processor. We do not accept checks at the moment.

Yes!

The 'HTTPS' present in the URL of our shop reflects the quality of our services. HTTPS is the secure variant of "http" using SSL/TLS protocols. HTTPS is used to protect financial transactions on merchant sites.

As e-merchants, we are aware that SSL usage has become essential today. This is the best way to protect your data and safeguard against hackers or identity theft.

Visually, the SSL certificate is represented by a lock icon that appears in the web browser's URL bar. It is also represented by an 's' that stands for 'secure' and is added to the 'http' protocol on the website in the address bar.